FAQ - Frequently Asked Questions

SELLING

DO YOU WORK WITH NEW SELLERS?

Yes. Let us use our experience to help you start and grow your Amazon business.



DO YOU WORK WITH INTERNATIONAL SELLERS?

Not at this time.



DO YOU PREP ONLINE OR RETAIL ARBITRAGE?

Yes we do.



IS THERE A SIGN-UP FEE?

No. There is no sign-up fee and there are no monthly fees or long-term contracts.



DO I HAVE TO ALLOW YOU ACCESS TO MY AMAZON ACCOUNT?

No. However, doing so: 1) is an easy two-step process whereby we send you a link and you'll likely spend less than a minute granting us the limited authorization we need 2) will save you money as we can process your shipments much faster when accessing your account through our third-party software application. Without that authorization the additional processing fee per unit is .20¢



WHAT TYPE OF ACCESS WILL YOU HAVE TO MY AMAZON ACCOUNT?

We don't have direct access to your Amazon account, but via a third-party application we have very limited access which allows us to view your shipments, print FNSKU labels and estimate and prepare shipping labels.



ARE THERE ANY DISCOUNTS?

Sure! If we can prep it faster (fewer skus, higher quantities per sku) we will work with you to reduce your per unit cost. Reach out to us to find out more.



SHIPPING

WHERE ARE YOU LOCATED?

Rocklin, California. Just outside of Sacramento.



HOW FAST IS TURN-AROUND?

Most shipments will usually take 24 - 48 hours to turn around. Larger shipments may take longer.



HOW DOES IT WORK?

YOUR PART

  • Allow us access to your Amazon account via third party software
  • Place your order and ship to our address
  • Create a shipment in Amazon Seller Central
  • Inform us of the shipment and send us a PDF of the item labels
OUR PART
  • We receive, unbox, count and thoroughly inspect your items
  • You will be notified of any shortages, overages or damaged items
  • We label your items and have access via third-party software to: 1) Access your shipments 2) Send box content information & 3) Print shipping labels
  • We box up your items and deliver ship via your small parcel or LTL carrier of choice
That's it! We'll then send you an invoice and charge your credit card upon completing each shipment.



MISC

HOW DO I PAY FOR YOUR SERVICES?

We'll supply you with credit card authorization form when you set up your account with us. We’ll charge your credit card at the time of shipment and email you a detailed accounting of each transaction.